Help
We're here to help. Find answers to our most commonly asked questions about ordering, products, shipping, returns and payments. If you can't find what your looking for, please don't hesitate to contact our team.
Ordering
Do I need to be a qualified nail technician?
While anyone is welcome to browse our website, many of our products are designed for professional use by qualified nail technicians. If you're unsure whether a product is suitable for you, please contact us before purchasing.
Can I place an order if I'm not a nail technician?
Yes. However, some professional products require appropriate knowledge and training for safe and effective use. If you are unsure whether a product is suitable for you, please contact us before placing your order.
Can I change or cancel my order?
If your order has not yet been dispatched, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
How do I know if a product is in stock?
Stock availability is displayed on each product page. If an item is unavailable, please contact us for an estimated restock date.
Products
How do I use a product, or what is the recommended curing time?
Application methods and curing times may vary between brands and individual products. Please refer to the manufacturer's instructions supplied with the product, the brands website or on the product listing for the correct usage. If you have any questions, please don't hesitate to contact us - we are always happy to help.
Are your products genuine?
Yes. Every product sold by Australis Collective is 100% genuine and sourced directly from our authorised international brand partners.
Will you be adding more brands?
Absolutely! We are continually expanding our range and carefully selecting premium international brands that meet our standards for quality, innovation and professional performance.
I'm not sure which product is right for me?
We are always happy to help. If you are unsure which product best suits your needs, please contact us and we'll be happy to recommend the most suitable option.
Brand Partnerships
I'm a brand. Can Australis Collective distribute my products?
Absolutely!
Australis Collective partners with premium international brands looking to establish a presence in the Australian market.
We work closely with our brand partners to make their products more accessible to Australian nail professionals through local distribution, importing, inventory management, customer support, marketing and education.
We're passionate about building long-term partnerships with brands that share our commitment to quality, innovation and professional excellence.
If you would like to explore working with Australis Collective, we'd love to hear from you. Please get in touch via our Contact page or email us with information about your brand, and we'll be in touch to discuss the opportunity.
Do you offer wholesale accounts?
Yes. We offer wholesale accounts to approved nail professionals, salons, educators and training academies.
To apply, you'll need to operate a professional nail business and provide relevant business details during the application process. All applications are individually reviewed to ensure they align with the values and standards of Australis Collective.
Approved wholesale accounts receive access to wholesale pricing and ongoing support. If you would like to apply, please contact us with your business details and we will be happy to discuss the available options.
Can I request a product or brand?
Absolutely! We're always looking to expand our range with products and brands our customers love. If there's a particular product or brand you would like to see at Australis Collective, please let us know. While we can't guarantee we'll be able to source every request, we genuinely value your feedback and use it to help shape our future range.
Shipping
When will my order be shipped?
Orders are typically dispatched within 1-2 business days, excluding weekends and public holidays. During promotions, product launches or holiday periods dispatch times may be slightly longer.
How long does delivery take?
Delivery timeframes depend on your location and the shipping method selected at checkout. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.
Do you offer free shipping?
Yes. We offer free standard shipping on Australian orders over AU$200. Orders below this amount will have shipping costs calculated at checkout.
Do you ship internationally?
At this stage, Australis Collective ships within Australia only. We hope to offer shipping to New Zealand in the near future.
Returns & Refunds
Can I return a product if I change my mind?
Due to the nature of our products and applicable hygiene regulations, we do not accept returns for change of mind. Products that have been opened, used or tampered with cannot be returned. Please choose carefully before placing your order,
What if my order arrives damaged or faulty?
If your experience any issues with a product, please contact us within 7 days of receiving your order. To help us assess the issue, please include your order number along with clear photos of the parcel, packaging and affected product(s). Additional information may be requested where required.
Where a concern relates to a suspected manufacturing fault, we will assess the issue and, if appropriate, liaise directly with the brand on your behalf. Questions regarding product ingredients, technical specifications or recommended use may also be referred to the brand when required.
Once assessed, we'll work with you to provide and appropriate resolution.
Payments
What payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards, Shop Pay, Paypal and other payment options available at checkout.
Is my payment secure?
Yes. All payments are processed securely through Shopify's trusted payment providers. Australis Collective does not store you credit card or payment details.
Contact
How can I contact Australis Collective?
You can contact us via our Contact page or by emailing info@australiscollective.com.au We aim to respond to all enquiries as quickly as possible during business hours.
Can I contact you on Social Media?
Yes! You can send us a message through Instagram @australisnailcollective. While we're happy to answer general questions via social media, we recommend contacting us by email or through our Contact page for any order or account enquiries.